Olympic 2831 HE – 32828 USA

Bottoms of pieces must be free of glaze. Customer assumes responsibility for damage to kiln or kiln furniture due to running glaze or mis-identified clay. Client agrees to pay for cleanup or replacement costs as follows: Cleanup of minor melting or glaze drips $5. Stilt replacement is $1.50 each. For extensive damage, cost for replacement of half shelf is $35 and full shelf is $55.

If you are new to glazing, I strongly suggest that you bring cookies to put under your work. A cookie is a piece of clay that is larger than your work and will catch glaze drips. Ideally, you should apply kiln wash to your cookies so that your work can be easily separated from the cookies.

All firing fees must be prepaid. Full kiln loads will typically be ready for pick up within one week of drop off. Work must be completely dry before it is fired; firing of damp work will be delayed until the piece is dry. We will email, text, or call when the work is ready to be picked up. Items must be picked up within 10 days of completion or storage fees may apply. Items not collected within 30 days will be considered abandoned and will be disposed of.

Firing service fees are non-refundable. Fees do not include loading or unloading of your pieces. Customers with specific concerns about handling of their work are encouraged to load the kiln at drop-off time. East Orlando Ceramics will handle your work with the utmost care, however, we are not responsible for breakage or unexpected results.